ORDERS

Q. How do I place my order?

A. Please refer to this page

Q. Can I change items or cancel my order?

A. You cannot change items or cancel your order once your order has been confirmed and paid.

Q. Can I return or exchange my purchase?

A. All books, once sold are non-returnable or exchangeable except for the following:

For delivery to a Singapore address

  • Books received are different from what you have ordered; i.e. wrong books are delivered.
  • Book is damaged or not in the desired condition upon delivery.
  • Product received is different from what is described by our website.

All reporting of above situation must be made within 3 days upon receiving of goods. All returned products must be returned to us in their original condition/packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

For delivery to an Overseas address, we will handle on a case by case basis.

PAYMENT

Q. What are the payment options?

A. We accept Visa Card and MasterCard. All online payments will be processed by Stripe.

 

Delivery

Q. What are your shipping types and charges?

A.
LOCAL Delivery
  • Shipping Charge depends on the weight of the items and the type of shipping.
  • You will get a Tracking Number if you choose Singpost Registered.
  • You can view your shipping Charge at Checkout after you entered your Shipping Address.

OVERSEAS Delivery

  • Shipping Charge depends on the weight of the items, the destination and the type of shipping.
  • All shipping methods will have a Tracking Number.
  • Speedpost is an express service and you can receive your package as fast as 2-3 working days.
  • You can view your shipping Charge at Checkout after you entered your Shipping Address.

Note that Shipping cost includes packing/handling fees.

Q. Where do you deliver to?

A. We deliver to all ASEAN countries(except Malaysia), China, and Taiwan

Q. When will I receive my order?

A. Depending on stock availability and the destination, you should receive your order within 2 weeks. (Please note that 2 weeks is just a guide, actual days may vary).